WHEN WILL MY ITEMS BE SHIPPED?

To estimate when you can expect your order, please refer to the timeframe below. All items in our store are made-to-order and require 3-7 business days for production and packing. The shipping times listed below apply to regions such as the US, UK, CA, AU, DE, and FR.

Shipping Option	Production Time	Shipping Time
Fast Shipping	3-7 business days	5-10 business days
Standard Shipping		6-12 business days

• Please note that shipping to overseas locations such as PR (Puerto Rico), HI (Hawaii), and AK (Alaska) will take 12-18 business days.
• During peak seasons or high demand, carriers may require an additional 5-10 business days.
• All shipments include a tracking link. You can follow this link to check your delivery status.

SHIPPING RATES:

• Standard Shipping

The shipping rate is $4.99 for the USA, Canada, UK, Australia, France, and Germany. For other countries and European nations with different currencies, the shipping rate is $6.99.

• Fast Shipping

The shipping rate is $7.99 for the USA, Canada, UK, Australia, France, and Germany.

– Once your order leaves our warehouse, delivery time will depend on the shipping method chosen at checkout.

– If your order is personalized or requires adjustments, it may take 3-5 additional days for design completion.

PLEASE NOTE:

1. The above timeframes apply only to orders shipped to the US using the Standard shipping method.
2. Most orders are processed within the timeframes listed, but delivery may vary in individual cases.
3. Delivery delays may occur due to unforeseen bottlenecks with suppliers or shipping services.
4. Holiday Shipping: Due to holidays, especially during peak seasons, orders may take longer to process.

FAQ:

• Can I ship to multiple addresses?

We only offer single-destination shipping. To ship to multiple locations, please place separate orders.

• I never received my package—what should I do?

Sometimes your package may be held at the local post office or there may have been a missed delivery attempt. If it’s been more than 20 business days for US orders, contact us for a refund or re-shipment. If less than 20 business days, please be patient as the package may still be in transit.

If your item hasn't arrived within the expected time, contact Customer Service at support@lonethread.com and we’ll do our best to help!

PLEASE NOTE:

We do not process refunds or reprints in the following cases:

• Your order didn’t arrive due to factors within your control (e.g., wrong address, not being available for delivery, failure to pick up the package).
• Your order didn’t arrive due to exceptional circumstances outside our control (e.g., customs issues, natural disasters, shown as delivered but lost from your mailbox).